Aveline™ Women's Waterproof Jacket

Your order is important to us, and we are here to guide you through the entire process. Your items will be shipped with trusted delivery partners for safe and reliable delivery.

Free home delivery is included with all orders, and you will receive regular updates so you always know where your parcel is.

At Elowen London, your experience matters just as much as the pieces we offer. Whether you have a question about your order, need help with a return, or would like to learn more about our collection, our support team is here to help.

You can reach us at any time through our contact form or by emailing support@elowen-london.com. We aim to respond as quickly as possible, because your satisfaction is always our priority.

If you experience any issue with your order, our friendly customer support team is here to help. Simply contact us at support@elowen-london.com, and we’ll make sure your concern is handled as quickly as possible.

We offer a 30-day money-back guarantee for items that arrive damaged, defective, or not as expected. Your satisfaction is important to us, and we’re here to make your shopping experience feel safe and effortless.

Your security is our priority. We offer a range of trusted payment options, including Shop Pay, Google Pay, Apple Pay, and all major credit cards — so you can choose the option that suits you best, knowing your transaction is fully protected.

Every purchase is secured with industry-standard SSL encryption, helping keep your personal and payment details safe from the moment you browse to the moment your order is confirmed. We never share, sell, or pass your data to third parties.