Shipping policy

Our Commitment to Seamless Shipping

At Elowen London, we are dedicated to providing a smooth, reliable, and hassle-free delivery experience. We want you to feel confident from the moment you place your order until your item arrives at your door.

Processing Time

Once your order is placed and payment is successfully processed, our team begins preparing your order. We aim to process and prepare orders within 24–48 hours.

Shipping Methods

To ensure safe and reliable delivery, we work with trusted shipping carriers. The shipping method used for your order may depend on the destination, item size, package weight, and carrier availability.

For most orders, we use standard tracked shipping.

Shipping Costs

We are pleased to offer free delivery across the United Kingdom and Ireland on all orders.

There are no minimum order requirements for free UK and Ireland delivery.

Estimated Delivery Time

Our standard delivery time is usually 6–12 business days from the date your order has been processed.

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs checks, carrier delays, weather conditions, peak seasons, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, we will send you a tracking number by email or through your customer account.

You can use this tracking number to follow the progress of your delivery online. Please allow up to 48 hours for tracking information to update in the carrier’s system.

Address Accuracy

To avoid delays, please make sure your shipping address is accurate and complete at checkout.

Elowen London is not responsible for delays, failed deliveries, or non-delivery caused by incorrect or incomplete address information provided by the customer.

Non-Delivery or Lost Packages

Although rare, if your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will investigate the issue with the shipping carrier and work to find the best solution, which may include locating the package, arranging a replacement, or issuing a refund depending on the situation.

Need Help?

If you have any questions about your delivery or our shipping policy, please contact our customer care team at support@elowen-london.com.

We appreciate your patience and understanding as we work to deliver your order safely and efficiently.